This policy outlines how IMPRESS collects, uses, maintains, and discloses information collected from users ("Users") of The Site.

Information We Collect

We collect information primarily related to B2B transactions and communications:

  • Personally Identifiable Information (PII): Name, job title, email address, phone number, and physical business address.
  • Business Information: Company name, size, industry, and GST/PAN, etc.
  • Technical Data: IP address, browser information, and usage details when you interact with The Site.

How We Use Collected Information

IMPRESS collects and uses User PII for the following purposes:

  • To Process Transactions: To fulfill orders, issue Proforma Invoices, arrange shipping, and manage warranty claims.
  • For Payment Processing: We share essential payment data (such as name, address, and transaction amount) with third-party payment gateways solely for the purpose of completing your financial transactions.
  • To Improve Customer Service: To respond to your requests and support needs more efficiently.
  • To Personalize User Experience: To understand how our Users as a group use the services and resources provided on The Site.
  • To Send Periodic Emails: To share technical updates, product developments, and marketing communications, based on consent.

Protection of Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on The Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ PII to others. We may share generic aggregated demographic information not linked to any PII regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may share your data with third-party service providers (e.g., shipping and logistics companies, customs brokers) only as necessary to fulfill your order.

International Data Transfers

As a global company, your data may be stored and processed in India and other countries where our logistics partners operate. By using The Site, you consent to this transfer.